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FAQ

Organising care for yourself or someone you know can be a daunting task and it is important to get the right information. Below are answers to some of our most commonly asked questions about home care. If you can’t find the answer to your question here, please contact us to discuss your particular query.

1. Do you provide carers for people who live in an Independent Living Unit?

Yes, we find a lot of people in independent living require some extra assistance at times. We often provide staff to assistance individuals to attend appointments, go shopping, have a social outing or assist with light housework.

2. Do you provide carers for people who live in residential care?

Yes, we find a lot of people in residential care require some extra assistance at times. We often provide staff to assistance individuals to attend appointments, go shopping, have a social outing or assist with light housework.

3. How do I organise for a carer to come to my house?

A Better Living Homecare Care Co-ordinator will meet with you, discuss your care needs and match you with a carer. There is no obligation to this service. To book an appointment simply phone Relief on 9751 4001.

4. How often can I get care?

Better Living Homecare offer carer support for a minimum of one hour and up to 24 hours a day. You can book care as a one off or on an ongoing basis.

5. What can my carer do for me?

Carer’s assist you to remain at home by providing personal care (bathing, grooming), Home care (meal prep, shopping, light housework), companionship, respite and outings (community access) or a combination of these things.

6. What do I do if I have a complaint?

At Better Living Homecare we actively support the complaint process and acknowledge that feedback, good or bad is essential to providing a quality service. We have internal avenues for complaints, and provide information on external complaints bodies should the matter need to be taken further.

7. What happens if I don’t like my carer?

Our job at Better Living Homecare is to ensure that we understand your requirements and are able to match the right carer to suit your needs and your preferences. If for any reason you do not like your carer, you can discuss this with your care co-ordinator and a new carer arranged.

8. What is case management?

Case Management is the collaborative process of assessment, planning and facilitation of options and services to meet the individual’s holistic needs. Better Living Homecare provide Case Management Services to assist you. The service can be used on a regular or ad hoc basis.

9. What training do your carers have?

All Better Living Homecare carers have qualifications in community care. They have been police checked, reference checked and have experience delivering care to people in their homes. We also have qualified nurses available.

10. Who pays for my care?

There are a number of government funded packages available to assist individuals to remain at home. Our Care Co-ordinators have a sound knowledge of these and are available to provide you with information. If you do not have a package or are waiting for one you can pay for your care privately.

11. Why should I use Better Living Homecare?

Better Living Homecare are dedicated to promoting the wellbeing and independence of individuals receiving care. We offer a personalised service with dedicated and highly experienced care co-ordinators. Better Living Homecare staff arrive at the door smiling, happy and with the energy to provide the best possible care.

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Resources

Helpful Homecare Booklet

This easy to print brochure has been prepared with a view to helping families discuss issues they may be experiencing with their loved ones. It covers identifying when a family member may require assistance to remain at home and the options available. You’ll find tips and advice for family carers and what to look for when engaging professional carers.

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A Guide to Reducing the Risk of Falls

As part of our commitment to assist people to live in their own home and thrive, we have prepared this brochure about falls. It outlines the possible causes of falls, a checklist to identify hazards around the home, suggested home modifications and actions to take should you or a loved one have a fall.

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Aged Care Brochure

28 years ago a group of like-minded caring individuals decided to offer solutions for people to remain living independently in their homes. Better Living Homecare was born. We at Better Living believe everyone deserves to live the best life they can. As a group we are passionate about working with families and individuals to find solutions to improve lives.

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Disability Brochure

Better Living Homecare specialise in providing care and support to individuals with physical, intellectual, sensory and acquired disabilities. We want our clients to feel safe and supported while leading a full life and achieving their individual goals. We understand the importance of matching carers that have the skills, personality and life experience to meet your needs.

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Dementia Facts Brochure

Understanding the person with dementia will help you when planning activities for them. This means knowing the person’s former lifestyle, work history, hobbies, recreational and social interests, past travel experience and significant life events.

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