Organising care for yourself or someone you know can be a daunting task and it is important to get the right information. Below are answers to some of
our most commonly asked questions about home care. If you can’t find the answer to your question here, please contact us to discuss your particular
Yes, we find a lot of people in independent living require some extra assistance at times. We often provide staff to assistance individuals to attend appointments, go shopping, have a social outing or assist with light housework.
Yes, we find a lot of people in residential care require some extra assistance at times. We often provide staff to assistance individuals to attend appointments, go shopping, have a social outing or assist with light housework.
A Better Living Homecare Care Co-ordinator will meet with you, discuss your care needs and match you with a carer. There is no obligation to this service. To book an appointment simply phone Relief on 9751 4001.
Better Living Homecare offer carer support for a minimum of one hour and up to 24 hours a day. You can book care as a one off or on an ongoing basis.
Carer’s assist you to remain at home by providing personal care (bathing, grooming), Home care (meal prep, shopping, light housework), companionship, respite and outings (community access) or a combination of these things.
At Better Living Homecare we actively support the complaint process and acknowledge that feedback, good or bad is essential to providing a quality service. We have internal avenues for complaints, and provide information on external complaints bodies should the matter need to be taken further.
Our job at Better Living Homecare is to ensure that we understand your requirements and are able to match the right carer to suit your needs and your preferences. If for any reason you do not like your carer, you can discuss this with your care co-ordinator and a new carer arranged.
Case Management is the collaborative process of assessment, planning and facilitation of options and services to meet the individual’s holistic needs. Better Living Homecare provide Case Management Services to assist you. The service can be used on a regular or ad hoc basis.
All Better Living Homecare carers have qualifications in community care. They have been police checked, reference checked and have experience delivering care to people in their homes. We also have qualified nurses available.
There are a number of government funded packages available to assist individuals to remain at home. Our Care Co-ordinators have a sound knowledge of these and are available to provide you with information. If you do not have a package or are waiting for one you can pay for your care privately.
Better Living Homecare are dedicated to promoting the wellbeing and independence of individuals receiving care. We offer a personalised service with dedicated and highly experienced care co-ordinators. Better Living Homecare staff arrive at the door smiling, happy and with the energy to provide the best possible care.
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What our clients say
We previously used other agencies and your warm and caring staff are simply the best. Keep up the great work and thanks for all your help.
Our child has a number of disabilities and finding qualified staff who understand these conditions has been a huge support.
Mum is in the early stages of dementia and the assistance and understanding Better Living Homecare has provided has helped us enormously.